Can I return online purchases in Thailand?

Online purchase return rights in Thailand: **Cooling-off period:** 7 days from the date the consumer receives the goods (Direct Sales and Direct Marketing Act B.E. 2545 (2002), Section 36) **Key rights:** - No reason required for return within 7 days - Seller must refund the full purchase price within 15 days of receiving the returned goods - Return shipping costs are generally borne by the consumer unless the product is defective **Exceptions — cooling-off does NOT apply to:** - Perishable goods (food, flowers) - Customized or made-to-order items - Digital content that has been downloaded or accessed - Sealed items that have been opened (hygiene products, underwear) - Services already performed **If the product is defective:** - Product Liability Act B.E. 2551 (2008) provides additional protections - Seller must repair, replace, or refund defective goods - No time limit on defect claims (subject to general statute of limitations) - Manufacturer, importer, and seller may all be liable **How to return:** 1. Notify the seller in writing within 7 days 2. Return the product in original condition 3. Keep proof of the return (tracking number) 4. If the seller refuses, file a complaint with OCPB (hotline: 1166) **Platform protections:** - Major platforms (Lazada, Shopee) have their own return policies, often more generous - Platform dispute resolution can be faster than legal channels