How do I file a consumer complaint with OCPB?

Filing a consumer complaint with OCPB in Thailand: **What is OCPB?** The Office of the Consumer Protection Board (สำนักงานคณะกรรมการคุ้มครองผู้บริโภค) is the main government agency handling consumer complaints. **How to file:** 1. **Online:** www.ocpb.go.th — fill out the complaint form 2. **Hotline:** Call 1166 (Thai and English available) 3. **In person:** Visit OCPB Head Office (Government Complex, Chaeng Watthana Road, Bangkok) or provincial offices 4. **By mail:** Send written complaint to OCPB, Government Complex Building B, Chaeng Watthana Road, Laksi, Bangkok 10210 **Required information:** - Your full name, address, and contact details - Name and address of the business - Description of the product/service - What went wrong (be specific and chronological) - What you want (refund, repair, replacement, compensation) - Copies of receipts, contracts, photos, correspondence **Process after filing:** 1. OCPB acknowledges receipt within 7 days 2. Investigation and mediation attempted (30-90 days) 3. If mediation fails, OCPB can refer to Consumer Case Filing Committee 4. Committee can file a lawsuit on your behalf at Consumer Protection Court (free of charge) **Important notes:** - Service is completely free - Foreigners can file complaints (bring passport) - OCPB can handle cases against both Thai and foreign businesses operating in Thailand - For urgent matters, the Consumer Protection Court can issue temporary injunctions